Refund & Cancellation Policy

Refund & cancellation Policy

Refund and Cancellation Policy

Company Name: Panik Express Private Limited
Contact: +91-9660496780 | panikexpresspvt@gmail.com

At Panik Express Private Limited, we value your satisfaction and aim to deliver reliable logistics, transport, and trading services. This Refund and Cancellation Policy outlines the terms under which cancellations are accepted and refunds are processed.

1. Service Cancellation

You may request a cancellation under the following conditions:

Before Dispatch/Execution:
Cancellations made before the service is scheduled, dispatched, or executed are eligible for a full or partial refund depending on the stage of preparation.
After Dispatch/Execution:
If the service has already begun or goods are in transit, cancellation may not be possible. Any request will be evaluated on a case-by-case basis, and refunds (if applicable) will be at the sole discretion of Panik Express Private Limited.
Bulk Orders or Custom Agreements:
Cancellation of bulk logistics contracts or custom trading agreements will be subject to specific contract terms.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

Duplicate or accidental payments
Cancelled services (as per terms above)
Unfulfilled or undelivered services due to an error on our part
Service delays or non-performance (evaluated case by case)

Refunds are not applicable for:

Services already executed or completed
Issues arising from incorrect information provided by the customer
Delays caused by third parties, government actions, natural events, or force majeure situations

3. Refund Processing Timeline

Once your refund is approved, it will be processed within:

3–5 business days for UPI, credit/debit card, or wallet payments
5–7 business days for bank transfers or NEFT/RTGS refunds

Refunds will be issued to the original payment method used at the time of purchase. You will receive an email confirmation once the refund is processed.

4. How to Request a Cancellation or Refund

To initiate a cancellation or refund request, please contact our support team via:

📞 Phone: +91-9660496780
📧 Email: panikexpresspvt@gmail.com

Please include the following details:

Your full name and contact information
Invoice or booking reference number
Reason for cancellation or refund request

Our team will acknowledge your request within 24 hours and process it based on the eligibility criteria mentioned above.

5. Policy Updates

Panik Express Private Limited reserves the right to update or modify this policy at any time without prior notice. Changes will be reflected on our official website.

Thank you for choosing Panik Express Private Limited.
We remain committed to providing a transparent, fair, and responsive service experience.

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